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Privacy Policy

A legal disclaimer

Privacy Policy – The Works On Wheels

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Last Updated: December 02, 2025

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The Works On Wheels (“we,” “our,” or “us”) is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or services, you consent to the practices described in this Privacy Policy.

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1. Definitions

  • Personal Information means information about an identifiable individual, as defined under Alberta PIPA.

  • Business Contact Information (e.g., work email, work phone) is not considered personal information under PIPA.

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2. Accountability & Privacy Officer (Required Under PIPA)

We have designated a Privacy Officer responsible for ensuring our compliance with PIPA and PIPEDA.

Privacy Officer
Email: admin@theworksonwheels.com
Phone: 780-646-6131
Address: PO Box 112 Willingdon, AB T0B4R0

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3. What Personal Information We Collect

We collect only the information reasonably required for the purposes described below.

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3.1 Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Physical address (for mobile service appointments)

  • Details related to service inquiries or bookings

  • Payment information (if applicable)

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3.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited, time spent, and referring sites

  • Cookies and similar technologies

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This information is used for security, analytics, and website performance.

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4. Purposes for Collection & Use (Required Under PIPA)

We collect and use personal information only for the following reasonable purposes:

  • To provide mobile services and process bookings

  • To communicate with customers regarding appointments, services, or inquiries

  • To send service updates or marketing communications (with consent)

  • To process payments and maintain transaction records

  • To improve website performance and user experience

  • To comply with legal or regulatory requirements

  • To protect our business interests (fraud prevention, security)

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If we intend to use personal information for a new purpose not listed above, we will notify you and request consent where required.

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5. Legal Authority for Collection (Required Under PIPA)

We collect personal information under the following legal bases:

  • Your consent (express or implied), provided when you contact us, submit a form, request a service, or use our website.

  • Reasonableness, as permitted under PIPA, where the collection is necessary for providing a service you have requested.

  • Legal requirements, if information must be collected or disclosed to comply with laws or court orders.

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You may withdraw consent at any time, subject to legal or contractual restrictions.

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6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Enable website functionality

  • Remember preferences

  • Analyze website usage

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You may disable cookies through your browser, although some features may not function correctly.

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7. Cross-Border Transfer of Personal Information (Required Under PIPA)

Some of our service providers (such as website hosting, analytics tools, or email services) may store or process personal information outside of Alberta or Canada, including in the United States.

When your information is stored or processed outside Canada, it may be subject to foreign laws and may be accessible to foreign governments, courts, or law enforcement.

We ensure that third-party service providers use appropriate safeguards to protect your information.

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8. How We Share Personal Information

We do not sell or trade personal information.

We may share information with:

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8.1 Service Providers

For services such as:

  • Website hosting

  • Payment processing

  • Appointment scheduling

  • Email and communication tools

  • Analytics and security

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These providers are authorized to use personal information only to perform services for us.

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8.2 Legal Disclosure

We may disclose information to:

  • Comply with a legal obligation

  • Protect our rights, property, or safety

  • Assist law enforcement when required by law

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9. Safeguards (Required Under PIPA)

We use reasonable physical, technical, and administrative safeguards to protect personal information, including:

  • Secure data storage and encrypted transmission where applicable

  • Access controls and employee confidentiality obligations

  • Secure disposal or anonymization of records when no longer needed

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No method of transmission or storage is completely secure, but we take appropriate measures to reduce risks.

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10. Retention of Personal Information (Required Under PIPA)

We retain personal information only as long as necessary to:

  • Provide requested services

  • Maintain accurate business records

  • Meet legal, tax, or audit requirements

  • Resolve disputes

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After this period, we securely destroy or anonymize the information.

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11. Your Rights Under Alberta PIPA

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent to the collection, use, or disclosure of personal information (subject to legal limitations)

  • Request information about how your data is used, where it is stored, and to whom it has been disclosed

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To make a request, contact our Privacy Officer using the information above. We will respond within the timelines required by PIPA.

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12. Third-Party Websites

Our website may link to external websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

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13. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors without consent from a parent or legal guardian.

 

14. Changes to This Privacy Policy

We may update this Policy from time to time. The “Last Updated” date at the top will be revised accordingly. Continued use of our website or services indicates acceptance of any changes.

 

15. Contact Information

For questions, concerns, or requests regarding your personal information or this Privacy Policy, contact:

Privacy Officer – The Works On Wheels
Email: admin@theworksonwheels.com
Phone: 780-646-6131
Address: PO Box 112 Willingdon, AB T0B4R0

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